Adjustments & diagnosis
- General inspection of the speargun and its equipment.
- Inspection of the setup and overall behaviour of the speargun.
- Identifying the cause of any unusual loss of performance.
AFTER-SALES SERVICE
Your ALBORE
is built to last.
Diagnosis, adjustment, maintenance or repair: whenever an item requires our attention, it can return to the workshop to be inspected and restored.
THE WORKSHOP REMAINS AT YOUR SIDE
Building for the long term
also means being able to intervene.
A speargun lives, works and evolves with every dive. If you have a question, encounter wear, impact damage or a malfunction, ALBORE can inspect your equipment to determine the appropriate intervention.
ALBORE AFTER-SALES SERVICE
Inspect, repair,
restore.
The appropriate service depends on the cause of the issue, the condition of the item and the work required. A diagnosis is carried out before any work begins.
Restoration
- Repair following impact or damage whenever technically possible.
- Work on inserts and components requiring restoration.
- Replacement of affected components according to the diagnosis.
Wood & protection
- Restoration of an oiled finish when its condition requires it.
- Varnish restoration following assessment of the affected area.
- Cosmetic restoration whenever the required work is feasible.
Overall inspection
- Balance inspection whenever the issue requires it.
- Inspection after replacement or modification of a component by the workshop.
- Adjustment according to the speargun's configuration when necessary.
WARRANTY & REPAIRS
Every situation
is assessed individually.
An original defect and damage caused through use naturally require different forms of service. The diagnosis allows us to determine the cause of the issue and the appropriate solution.
Original defect
Any originally fitted component showing a confirmed defect is examined by ALBORE to determine the appropriate course of action.
Following diagnosis, the affected component may, depending on the nature of the defect, be repaired or replaced.
Wear, impact or modification
- Impact damage, crushing or unsuitable storage.
- Normal wear of consumable components: bands, Dyneema and other wear parts.
- Modifications or work not approved by the workshop.
ESTIMATED TIMES
The time required
for careful workmanship.
Times vary depending on the nature of the repair, the parts required and the workshop's workload. They are confirmed after diagnosis.
Initial response
24–72 business hours
After receiving the information, photographs and description of the issue.
Minor intervention
Approximately 5–10 days
Depending on the nature of the work and the availability of the required components.
Major restoration
Approximately 2–4 weeks
For work requiring several stages of repair or finishing.
OPEN A SERVICE REQUEST
Show us the problem first.
Before sending anything, contact ALBORE. In many cases, a few photographs and some information are enough to provide an initial diagnosis.
01
Identify your speargun
Tell us the model and, when available,
its serial number.
02
Send photographs
Include overall views as well as
close-up photographs of the affected area.
03
Describe the problem
Explain what happened, the symptoms
you have observed and any work
already carried out.
04
Wait for our reply
We will explain the next steps,
the estimated timeframe and, when necessary,
provide an estimate before the item is sent to the workshop.
RETURN TO THE WORKSHOP
Protect your speargun properly before shipping.
If a return to the workshop is necessary, shipping instructions will be provided after the initial diagnosis.
- Use rigid packaging with sufficient padding to prevent any movement.
- Remove or release the tension from the bands when requested before shipping.
- Secure the shaft and barb, or remove them according to the instructions provided.
- Include your contact details and the information required to identify your service request.
“Designing a speargun to last also means being able to keep it performing over time.”
ALBORE — HANDCRAFTED IN CORSICA
NEED A DIAGNOSIS?
Start by showing us your speargun.
Send us a few photographs and a precise description of the issue. We will then explain the next steps.
Contact ALBORE →